1. A glaring abuse, error, injustice, omission 
   明显的滥用、错误、不公、疏漏
2. In computer security, an error of omission or oversight in software or hardware that permits circumvention of the access control process. 
   在计算机安全学中，由于软件或硬件的疏忽引起的错误。这种错误躲过了存取控制进程。
3. The areas that attracted substantial numbers of complaints were related to error, wrong advice/decision, disparity in treatment, negligence or omission, delay lack of response to complaints/unhelpfulness and inefficient control. 
   较多人投诉的事项包括：出错、错误建议／决定、厚此薄彼、疏忽职守或不作为、延误、没有就投诉作出回应／不乐意提供协助，以及监管不足。
4. The areas which attracted substantial numbers of complaints were related to negligence or omission, disparity in treatment, unfairness, delay, error, wrong decision, lack of response to complaints, failure to follow procedures and rudeness. 
   投诉最多的事项包括疏忽职守或不作为，厚此薄彼，处事不公，延误，出错，决定错误，没有就投诉做出回应，不按程序办事，以及无礼。

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